Data Protection

Privacy Policy Ovabet – Your Information Is Safe With Us

At ovabet, privacy is not merely a legal obligation — it is a commitment we take seriously. This document clearly explains how we handle your personal data, from the moment you register to every time you log in.

Updated: 1 June 2026  |  Version 2.4
SSL 256-bit
Encrypted Data
No Data Sales
Integrated KYC
Regulatory Compliance

How We Protecting Your Data

Bank-Level Encryption

All data transmitted between your device and ovabet's servers is protected with SSL 256-bit encryption — the same technology used by major banking institutions.

Data Not Sold

Ovabet has never and will never sell, rent, or commercialise member personal data to any third party for marketing purposes.

Data Control in Your Hands

Ovabet members have the right to access, correct, and request deletion of their personal data at any time through official support channels.

Secure & Protected Servers

Data is stored in certified data centres that undergo regular security audits. Database access is restricted to authorised personnel only.

Two-Factor Authentication

An additional layer of security is available through two-factor authentication (2FA), which prevents unauthorised access even if your password is compromised.

Minimum Data Usage

Ovabet only collects data that is genuinely necessary for platform operations. We do not request information beyond what our services require.

ovabet Privacy Policy Summary

This policy applies to all users of the ovabet.vu website, the ovabet mobile app, and all related services. By using our platform, you agree to the data handling practices described in this document.

1 Personal Information We Collect

Ovabet collects your personal information through several means — during registration, during platform use, and through your interactions with our support team. We only collect what is strictly necessary, nothing more.

Information you provide directly:

  • Full name, date of birth, and identification card or passport number
  • Email address and mobile phone number
  • Current residential address
  • Payment method details (bank account number, e-wallet information)
  • Identity verification documents for the KYC process
  • Any information shared when contacting customer support

Automatically collected information:

  • IP address and approximate location information
  • Device type, operating system, and browser version
  • Activity history on the platform, including games played and bets placed
  • Access logs and session time data
  • Platform preferences and selected settings

Credit or debit card information not stored on ovabet's servers. All card transactions are processed directly by our PCI-DSS certified payment processors.

2 How ovabet Uses Your Personal Data

The data we collect is used for specific and lawful purposes. We do not use your data for any other purpose without obtaining your consent first.

Purpose of Use Description Legal Basis
Account Management Creating, verifying, and maintaining member accounts Contract performance
Transaction Processing Processing deposits, withdrawals, and payment verification Contract performance
KYC Verification Meeting regulatory compliance requirements Legal obligations
Customer Support Responding to inquiries and resolving issues Legitimate interests
Platform Security Detecting and preventing fraud and abuse Legitimate interests
Marketing Communications Sending selected promotions and offers User consent

For marketing communications specifically, you may withdraw consent at any time through the notification settings in your account or by contacting our support team.

3 Data Sharing with Third Parties

Ovabet does not sell member personal data. However, in the course of operating the platform, we may need to share data with selected third parties under certain circumstances:

  • Payment Processors: Transaction information is shared with registered payment processors solely for verification and fund processing purposes.
  • Game Software Providers: Basic game data is shared with third-party game providers to ensure games function correctly.
  • Statutory Authorities: ovabet complies with all lawful requests from authorities including law enforcement agencies when required by court order or applicable law.
  • Analytics Services: Individually anonymised usage data is used to understand usage patterns and improve the platform.

All third parties that receive ovabet member data are bound by strict confidentiality agreements and are only permitted to use that data for specified purposes.

Ovabet does not share member personal data with advertisers, data brokers, or any party for third-party marketing purposes.

4 Cookies and Tracking Technologies

Ovabet uses cookies and similar tracking technologies to enhance the user experience on our platform. There are several types of cookies we use:

  • Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve it. This data is aggregated and does not identify individuals.
  • Functional Cookies: Saving your preferences such as language, theme, and display settings for a more comfortable experience.
  • Analytics Cookies: Helping us understand traffic patterns and user behaviour for product improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

5 Data Retention Period

Ovabet retains member personal data for as long as the account is active and for a set period after account closure, based on legal and operational requirements:

  • Active account data is retained for as long as you remain an ovabet member
  • Financial transaction records are retained for 7 years for regulatory compliance purposes
  • Security log data is retained for 2 years
  • Customer support communication records are retained for 3 years
  • Analytics cookie data is stored for a maximum of 13 months

After the designated retention period, data will be securely deleted or converted into a format that cannot identify individuals.

Even after an account is closed, we are legally required to retain financial transaction records for the period specified by the relevant regulatory authorities.

6 Your Rights as an ovabet User

As an ovabet member, you have several rights regarding your personal data. These rights can be exercised by contacting our support team:

Right to Access

Requesting a copy of all personal data we hold about you.

Right to Rectification

Correcting any inaccurate or outdated personal information.

Right to Erasure

Requesting deletion of personal data under certain circumstances provided by law.

Right to Data Portability

Receiving your personal data in a machine-readable format.

Right to Object

Objecting to the processing of your data for direct marketing purposes at any time.

Right to Restriction of Processing

Requesting a temporary restriction on the processing of your data in certain situations.

Ovabet will process data rights requests within 30 days of receipt. For more complex situations, we will inform you of the time required.

7 Data Security Measures

Ovabet continuously invests in security infrastructure to keep member data safe. Here are the key security layers we use:

  • Data Encryption at Rest: All sensitive data stored in our database is encrypted using the AES-256 algorithm.
  • Data Encryption in Transit: All communication between your browser or app and our servers uses TLS 1.3.
  • Strict Access Controls: Only staff who require access to carry out their duties are permitted to view member data, and all access is logged.
  • Regular Security Audits: Penetration testing is conducted periodically by independent third-party security firms.
  • 24/7 Monitoring: Automated monitoring systems detect and alert the security team of any suspicious activity in real time.

In the event of any data breach affecting members' personal information, ovabet is committed to notifying the affected members within the timeframe required by applicable law.

8 Children's Privacy

The ovabet platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals who are underage.

If we find that a user under the age of 18 has registered on the platform, the account will be closed immediately and all related data will be deleted in accordance with our procedures. This includes any funds that may be in the account, which will be processed according to our standard account closure procedures.

If you have information that someone under the age of 18 is using the ovabet platform, please contact our support team immediately. We take this matter very seriously.

9 Amendments to This Privacy Policy

Ovabet reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version will be displayed on this page along with a clear update date.

For significant changes to the way we handle your personal data, we will provide notification via your registered email or through an in-platform announcement at least 14 days before the changes take effect.

Continued use of the ovabet platform after the effective date of an updated policy constitutes your acceptance of the new policy.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your data rights, our team is ready to assist:

  • Via Live Chat on the platform — available 24 hours a day, 7 days a week
  • Via email at [email protected]
  • Via the Contact Us on the mobile app

We also provide a FAQ that may answer common questions about privacy and data security at ovabet. All privacy-related enquiries will be responded to within 3 business days.

Your Data is Safe. Ready to Play?

Join over 500,000 members who have trusted ovabet for a safe and enjoyable gaming experience.

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